What is Delivery Time?
Ans.
Delivery Time.
Inside UAE 3-5 days, Outside
Outside UAE max 14 days upon placement of the order
Special orders like fabric, materials, colors and size will take approx. 21 working days
How can I cancel my order?
Ans.
Cancelling Order
You may cancel your order immediately before shipping for any reason.
We may cancel your order(s) if:
a. you do not make any payment to us when it is due.
b. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
c. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
d. you attempt to bulk or multi-order purchase mentioned below order(s) not being capable of fulfilled due to product(s) not being available.
e. If the product is on the way for delivery, and you need to cancel for any reason the total amount paid will be deducted by shipping charges for delivery and return.
What is the return and Exchange Policy?
Ans.
Returns and Exchange – Max 14 working days.
a. You have received the wrong product.
b. You have received a product that is not as described on the Site; or
c. You have received a damaged product.
Return Condition
The product is unused, in original unbroken packaging, and includes all tags.
How do I contact customer care?
Ans.
Contacting Us (Arrange a Return). You may contact us through email, social media, or live chat on the website, or by calling our call center.